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PALS Frequently Asked Questions Hopefully, the answer to your Healthcare query can be found here, if not then the PALS team will be more than happy to assist you. Section Links:
Is PALS confidential?Does PALS record things that have been done well for patients? How can I be sure that my concerns have been taken seriously? Does PALS replace complaints? What issues are PALS unable to deal with? What is PALS? Can I claim travel expenses? Is PALS confidential? Yes. PALS staff will not speak to anyone about the issue raised without previously obtaining your permission (except in special circumstances when we believe you or someone else may be at risk). We will occasionally use anonymous experiences to illustrate patients concerns in training sessions and general feedback to the public. Does PALS record things that have been done well for patients? Yes. Any feedback is important. The Trust is keen to build on good practice. How can I be sure that my concerns have been taken seriously? A continual analysis of concerns raised is made so that any area which needs addressing i.e. policy changes; information leaflets, training etc can be implemented. Does PALS replace complaints? No. The PALS team will endeavour to help you raise and solve any concerns or worries that you may have about any aspect of your care or treatment before it becomes a complaint. PALS can guide you through the complaints procedure and signpost you to other organisations that may be of help if you wish to make a formal complaint. What issues are PALS unable to deal with? PALS does not provide independent medical advice or treatment. The service does not replace your GP or any other health professionals that are responsible for your care. If your medical condition is urgent either contact your GP for advice or telephone NHS Direct on 0845 46 47 What is PALS? PALS is a service designed to help patients, relatives and carers with any information, concerns or queries they have about NHS services. Each Trust has a PALS service. Can I claim travel expenses? If your receive income support, income-based jobseeker's allowance, pension credit, working tax credit or child tax credit, you can claim back your public transport fares to and from the hospital. This does not cover taxi services. Please bring your benefit book or other current evidence that you are receiving the benefit, and your travel tickets. |
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